Program Catalog

Communicating Bad News

Communicate bad news confidently, clearly and with empathy.
 We know how hard it is to do this…and how critical it is to get it right.


This program will get you there!

SKU: DELBNWS-0001 Category:


Once purchased you will have access to this program page for 30 days.

Session Outcomes:

  • Prepare for the interaction.
  • Carry yourself in a manner that conveys openness and confidence.
  • Deliver the message in a way that matches your vision for how you want to be perceived.
  • Remain calm, cool and in command throughout the interaction.

This approach and the tips provided for its use will ensure you are:

  • Clear
  • Confident
  • Empathetic

Session Logistics:

  • Session Length: Approximately one hour.
  • Format: This program is conducted as an interactive virtual classroom with two-way video and audio

Program Pre-work:

In this session, we encourage you to complete the pre-work as described in the program material. Pre-work will generally take 15 to 20 minutes to complete.

Printed Support:

Upon purchase of the session, you will have access to the slides and support documents used throughout the session.

Technical Requirements:

This is a live interactive online video session conducted through VoicePRO’s video communications system. This is a Voice over IP (VoIP) session. No telephone access is available.

To participate in this session, you will need a:

  • Computer
  • Microphone (built in or attachable to your computer)
  • Webcam (built in or attachable to your computer)
  • Quiet place with appropriate lighting free from excessive noise in which to participate
  • Though not necessary, the use of a headset or earbuds will allow for a more focused session

The program will expire after 30 days from purchase.


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Upcoming dates and times for the Communicating Bad News Online Classrooms are:

None found.
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