VoicePRO News & Blog

Leadership Training & Effective Communication Strategies.


Managing your Business Communication Black Hole

VoicePRO Business Communication Style

I’ve heard about the black hole in outer space. It is defined on Wikipedia as a mathematically defined region of space time exhibiting such a strong gravitational pull that no particle or electromagnetic radiation can escape from it. In other words, what goes in never comes out. It is lost forever. I have decided that […]


Communication Skills To Break From The Technology Black Hole

communication break through

The opportunities for face-to-face interactions are lessening. You know this from your own experience. It is a luxury to look someone in the eye and feel connected to them. One result is that your listeners, on the receiving end of the e-mails you send or respond to, are often left to judge you by only […]


The Black Hole of Business Communication

communication black hole

Not getting responses to your e-mails? Use the following guidelines when sending messages to encourage a quicker response: Be specific in the description of your subject. Subject: March 24, 2015 Meeting Update vs. Meeting Update Subject: Questions About the Smith Project vs. Clarification Needed Subject: Need Your Response by 5/12/2015  vs. Response Needed Be concise […]


Empathy: A Gateway to Understanding

I recently found myself sitting with tears streaming down my face, pondering the importance of empathy, after viewing a video that was produced by The Cleveland Clinic– it touched me deeply. Just what does it mean to have empathy for others? According to Wikipedia, Empathy is the capacity to recognize emotions that are being experienced […]


Survival Tips For A Last Minute Speech

Updated: March 11th, 2019 It happens… we hear it from a number of our clients.  You walk into a meeting (business, service club, community), and one of the organizers asks, “I know this is short notice, but could you say a few words about the project or the plan or the new product? Even someone […]


3 Ways To Avoid The Communication Panic Switch

My best friend got her dream job in July. It was a perfect fit to her expertise, yet still stretched her beyond her current comfort zone. She would have the opportunity to make a difference in an organization that was growing by leaps and bounds – a big difference from her previous job that caused […]


How To Speak Like An Arrogant Snob

Updated September 19th, 2018 In your lifetime, you’ll run into a lot of snobbish people. Most of the time you’ll experience something subtle, like a judgmental look when you wear the wrong outfit or eat junk food, or a scoff when you tell a friend your favorite song is, “Eye of the Tiger.” Regardless of […]


The Fire of Anger: Communication Skills to Douse the Flames

At VoicePRO® we hear a lot of stories about relationships gone awry – an occupational hazard, I guess. But this one may top them all. One person’s short temper (and a big ego) went a long way toward destroying a company’s reputation. You can read the full, messy story online, but here are the basics. A customer […]


9 Communication Skills Tips to Enter into Dialogue Instead of Debate

bighorn sheep

In the United States, it’s often assumed that debate is the best way to settle disputes. In a debate, the objective is to win. Courtroom lawyers argue for opposing sides, and at the end of the trial one wins and one loses. In Congress, nonstop debates all too often end in stalemate. Political candidates search […]


Effective Body Language is Critical for Good Communication Skills

expressive body language

Updated: November 26th, 2018 Did you watch the Tiger Woods apology press conference?  Did his posture and eye contact tell you more than his words did?  How about looking at photos of the Health Care Summit in February 2010?  At any given click of the camera, you could see which politicians were winning and which were losing […]





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